Refund policy
Return & Refund Policy
First of All We offer Allow to open delivery on COD orders — you can inspect your order Originality before making payment.
We want you to love your Glowix purchase. If you're not completely satisfied, we're here to help.
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Returns We accept returns within 14 days of delivery. Items must be unused, unopened, and in their original packaging. Due to hygiene reasons, opened skincare products cannot be returned unless they are defective or damaged.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.
Non-Returnable Items
- Opened or used skincare products
- Sale or discounted items
- Gift cards
Damaged or Defective Items If you received a damaged or defective product, please contact us within 48 hours of delivery at [your email] with photos of the item.